Account How to use Two Factor Authentication (2FA) with your ServerFlex account. We support TOPT 2FA at ServerFlex - this is the standard that will work with all of your authenticator apps such as Google Authenticator, Authy, 1Password, LastPass and many more.
Account How do I reset my password? We take security very seriously at ServerFlex and we adopt all modern security practices to keep your information safe. One of the ways we do this is by requiring you to use a strong password to protect your account.
FAQ's Enabling automatic updates on your game server Keeping your server up to date is a requirement for many games - almost every Steam game requires the latest version to run. By enabling automatic updates, you can ensure your server stays up to date with the latest patches and features.
FAQ's How do I repair my server to factory defaults? In this article we learn how to repair your server on ServerFlex. Repairing a server to its factory defaults can be a crucial troubleshooting step to resolve persistent issues on your server.
What is Streamer Mode? Streamer Mode is a feature designed for Twitch and other streamers who use the ServerFlex platform. This feature aims to prevent streamers accidentally leaking private information such as IP addresses, domains and card details.
FAQ's Does my server automatically use SRV records? Your subdomain will automatically use a SRV record if your game supports it, this will also remove the port number from the subdomain on your game panel.
FAQ's What are DNS SRV records? DNS (Domain name system) provides a way to discover servers using a user friendly name, for example google.com. You can think of DNS as a digital phonebook, that allows you to lookup the name of a service and obtain an IP address you can use to communicate with it.
FAQ's Can I get shell access to my server? Yes. We allow users shell access to their servers if the account is more than 30 days old and the server is not a trial.
FAQ's Will my server auto restart if it crashes? Yes - your server will automatically restart if it crashes for any reason. Depending on the reason for the crash this could cause a restart loop - if this happens please contact our team who will be able to help you further.
FAQ's How do I fix process exited with code -1? This exit code means the game was stopped forcibly by our system, this happens for two reasons.
FAQ's Server Backups: Everything you need to know. Your server automatically generates backups every 12 hours - by default this is once at 12AM and once at 12PM (GMT), however this can be changed to two custom times per day. These automatic backups will last for seven days. You can also create custom backups each month.
FAQ's Do you offer partnerships and sponsorships? Absolutely! We're constantly looking for cool projects and channels to sponsor!
FAQ's What uptime do you offer? We offer 100% uptime - not only do we offer it, we guarantee it. If your server ever goes down we will happily refund you double the hourly cost for the duration of the downtime.
FAQ's How do I upgrade my server? Upgrading your game server is easy with ServerFlex and it can be done through the Control Panel in just a few clicks. Start by heading to your server in the Control Panel, and find the button labelled Resize Server on the right.
FAQ's What hardware do you use? We build our servers with some of the best hardware available, always using DDR4 RAM and NVMe SSDs for memory and storage. Unlike other providers we do not assemble our servers with previous generation parts, like DDR3 memory or older SATA SSDs.
Why do I need to add credit to use hourly game servers? When using the hourly game server hosting option on ServerFlex, users need to add credit to the account before creating the server. This may seem a little odd, but the reason will be obvious in the lines ahead.
Billing How do I add credit with a debit or credit card? We accept credit and debit cards for both new server purchases at checkout and credit purchases. This tutorial is for adding credit to your account, if you would like to save your card to your account for easier transactions, please follow this tutorial.
Billing How do I add credit with Paysafecard? We accept Paysafecard for game server purchases. You can use Paysafecard to top-up your account with credit, and then purchase your server with account credit. Please follow this tutorial to use your Paysafecard on ServerFlex.
Billing Can I swap between hourly and monthly billing? No. Once a server is deployed it cannot move between pay monthly and pay hourly. You will need to deploy a new server if you would like to change billing type.
Billing How do I cancel a server? For monthly servers you should ensure Auto Renew is disabled on your server and leave the server, it will be removed from your account on your renewal date automatically and you will not be charged any more for this service.
Billing What happens if I don't renew my server? If you choose not to continue hosting with us your server will not be deleted immediately. We understand that sometimes you just forgot to do something, or alternatively gaming may not be at the top of your priority list - that's why we give you a full 72 hours
How do I add credit with PayPal? We accept PayPal for both new server purchases at checkout and credit top-ups - we do not currently accept PayPal for recurring purchases.
Billing How do I add a credit or debit card? We highly recommend adding a card to your account so your renewals will work smoothly and you can purchase new servers without inputting your card details again
Billing Our Easy Refund Pledge We take pride in offering the best game hosting experience in the world, and we are so confident that you will love our services that we offer a 24 hours, no questions asked, easy refund period.
Getting Started Can I get a free trial? Absolutely. We are firm believers in try before you buy. We offer all new accounts free trials of all our games. You can deploy one server for each game we support. The trial will last for 2 hours - and we will be happy to extend this if you need more time, just get in touch!
